Shipping Policy

1. Where We Ship

Homesome ships within the United States only. We do not currently offer international shipping. If you enter a shipping address outside the United States, we will not be able to process the order.

Please make sure your delivery address is complete and accurate before you place your order.

2. Shipping Charges

We charge a free shipping rate of $50 USD per order for deliveries within the United States.

The total shipping cost is shown at checkout before you confirm your order. We do not add handling fees or other hidden charges at the final step. If we run a shipping promotion, the details will be stated on our website and applied automatically at checkout.

3. Order Cut-Off Time

Our daily order cut-off time is 5:00 PM MDT.

Orders placed before the cut-off time on a business day (Monday to Friday) begin processing the same day. Orders placed after the cut-off, or on weekends and public holidays, begin processing on the next business day.

4. Processing Time

We need 1 to 2 business days to prepare an order. This covers payment verification, careful packing, and handing the parcel to the carrier. Weekends and public holidays are not counted as business days.

5. Transit Time

Once your order has been dispatched, transit typically takes 3 to 5 business days.

Transit time starts when the carrier collects your parcel. Actual delivery can vary depending on your location, carrier workload, weather, and other factors outside our control.

6. Estimated Delivery

From the day you place your order, estimated delivery is 4 to 7 business days. This is made up of 1 to 2 business days for processing plus 3 to 5 business days in transit. These are estimates, not guaranteed dates.

7. Carriers and Tracking

We use established shipping carriers to deliver orders. The carrier used depends on your location, parcel size and weight, and carrier availability.

When your order ships, we send a confirmation email containing a tracking number. Tracking can take up to 24 hours to appear on the carrier’s website after collection. You can also track your package anytime on our Track Order page.

If tracking has not updated for several days, contact us at support@homesome.shop with your order number and we will look into it.

8. Order Changes and Cancellations

If you need to make changes or cancel an order, email support@homesome.shop with your order number as soon as possible.

If the order has already been processed or handed to the carrier, we cannot stop it. In that case, you will need to follow our Return & Refund Policy after delivery.

9. Shipping Address

You are responsible for providing a complete and accurate shipping address. Please check:

• Full name of the recipient
• Street address, including apartment or unit number
• City, state, and ZIP code

If you spot an error, contact us immediately. We will try to correct it, but we cannot guarantee changes once processing has started. We cannot guarantee delivery when an incorrect or incomplete address has been provided.

10. Failed Deliveries and Delays

If the carrier cannot complete delivery — for example, nobody is available to receive the parcel, or the address cannot be accessed — the carrier may attempt again or hold the parcel for collection. Please follow any instructions the carrier provides.

If an order is returned to us because of an incorrect address or a failed delivery, we will contact you. If you would like it sent again, the standard $4.95 shipping charge applies again.

Delays can happen because of carrier issues, severe weather, public holidays, or high parcel volumes. If your order has not arrived within the estimated window, contact us at support@homesome.shop with your order number and we will check the shipment status.

11. Lost or Damaged Parcels

If tracking shows an unusual delay or you believe your parcel is missing, contact us. We will review the shipment details and work with the carrier to investigate.

Please report a suspected lost parcel within 7 business days of the estimated delivery date. We will assist you in filing a claim with the carrier. A delayed parcel should not be treated as lost until the tracking and carrier information have been reviewed.

Homesome cannot be held responsible for parcels that the carrier confirms as delivered but that are later reported as stolen.

If your order arrives damaged or you receive an item you did not order, contact us right away at support@homesome.shop with your order number and photos of the issue. Where possible, keep the product and its packaging while we review the situation.

12. Policy Updates

We may update this Shipping Policy when our shipping arrangements or legal requirements change. The latest version will always be posted here with the revision date.