Privacy Policy

At Homesome, we respect your privacy. This policy explains what information we collect when you shop with us, how we use it, and the choices you have. It applies whenever you visit homesome.shop, place an order, or contact our customer support team.

By using our website or placing an order, you acknowledge that you have read and understood this policy.

1. Information We Collect

When you place an order or contact us, we collect:

• Your name, email address, and phone number
• Your shipping and billing addresses
• Details of your order, including products purchased and order history
• Messages you send to our support team
• Confirmation that a payment was completed

We do not collect or store your full credit card number, security code, or banking details. Those transactions are securely handled by our payment gateway providers.

We also collect limited technical information automatically when you browse our site, such as browser type, device type, pages visited, and IP address. This helps us maintain website performance and improve your shopping experience.

2. How We Use Your Information

We use your information to:

• Process and ship your order efficiently
• Send order confirmations, tracking details, and delivery updates
• Respond to your customer support inquiries and resolve issues
• Confirm payments and prevent fraudulent transactions
• Keep accounting and financial records as required by law
• Maintain, secure, and improve our website

We do not use your personal information for unrelated or undisclosed purposes.

3. Who We Share Information With

We do not sell, rent, or trade your personal information. We share it only with trusted third-party service providers who help us operate our store, providing only the minimum necessary details:

• Shipping carriers — to deliver your order to your door
• Payment processors — to securely complete your payment transaction
• Website & hosting providers — to keep our storefront online and running
• Support tools — to respond to customer inquiries efficiently

These service providers are required to safeguard your information and use it solely for the services we request. We may also disclose information if required by law or to protect the rights and safety of Homesome, our customers, or others.

4. Cookies and Tracking

We use cookies to keep items in your shopping cart, remember your preferences, and understand how visitors interact with our site. Essential cookies are required for shopping functionalities like checkout.

You can manage or disable cookies through your web browser settings. Please note that disabling essential cookies may impact store functionality during checkout.

5. How Long We Keep Your Information

We retain your personal information only as long as necessary to fulfill orders, maintain financial records, resolve disputes, and comply with legal requirements. Order and transaction records may be retained longer where required for tax and accounting purposes.

6. Data Security

We take technical and administrative measures to protect your information against unauthorized access, loss, or misuse:

• Encryption of data in transit using standard SSL/TLS protocols
• Secure server storage with restricted system access
• PCI-compliant payment processors for secure checkouts

While we work continuously to protect your data, no method of online transmission is 100% secure, and absolute security cannot be guaranteed.

7. Your Privacy Rights

Depending on your location, you may have the right to:

• Request a copy of the personal information we hold about you
• Ask us to correct or update inaccurate information
• Request deletion of your data, subject to legal retention obligations
• Opt out of marketing communications at any time

To exercise any of these rights, please email us at support@homesome.shop.

8. California Privacy Rights

If you are a California resident, you have specific rights under the CCPA/CPRA, including the right to know what personal information we collect, the right to request deletion, and the right to non-discrimination. We do not sell your personal information. Contact us at support@homesome.shop to submit a request.

9. Children’s Privacy

Homesome is intended for adult shoppers. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with details, please contact us for prompt removal.

10. Email Communications

When you place an order, we send essential transactional emails (order confirmation, tracking, delivery notifications). If you opt into marketing emails, you can unsubscribe at any time via the link in the footer of those emails.

11. Third-Party Links

Our website may contain links to external sites. This Privacy Policy applies strictly to Homesome. We are not responsible for the privacy practices or content of third-party websites.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. Updated revisions will be published directly on this page with a revised date.

13. Contact Us

If you have any questions regarding this Privacy Policy or your data, please get in touch with us: