Return & Refund Policy

1. Return Window

You have 30 days from the date of delivery to request a return. You must contact us within this period. Requests made after the 30-day window may not be accepted.

2. How to Request a Return

Email support@homesome.shop with:

• Your order number
• The product you want to return
• The reason for the return
• Clear photos, if the item arrived damaged, defective, or incorrect

We will review your request and send you return instructions along with the return shipping address. Please do not send any items back before receiving our return instructions.

3. Condition Requirements

To be eligible for a return, the product must be:

• Unused and in the exact condition it arrived in
• In its original packaging, with all parts and accessories included
• Free of damage caused after delivery
• Accompanied by proof of purchase

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, contact us within 30 days of delivery at support@homesome.shop with your order number and photos of the issue.

We will review the issue and arrange a replacement or a full refund. If the problem is on our side, we cover the return shipping cost.

5. Who Pays for Return Shipping

• If the return is due to our error (wrong item sent, item arrived damaged or defective): Homesome covers the return shipping cost.
• If you changed your mind or ordered the wrong item: You will be responsible for covering the return shipping cost.

6. Exchanges

We do not offer direct exchanges. If you would like a different product, return your eligible item under this policy and place a new order on our site. This ensures fast and accurate order handling.

7. Restocking Fee

There is no restocking fee. Our restocking fee is $0 USD for all eligible returns.

8. Refund Processing

Once your return is received and inspected, we will notify you via email whether your refund has been approved.

If approved, the refund is processed within 5 to 7 business days and issued directly back to the original payment method used at checkout.

After we process the refund, your bank or payment provider may need additional time to post the funds to your account. If more than 10 business days have passed since we confirmed your return approval, please contact us at support@homesome.shop.

9. Refund Method

Refunds are issued exclusively to the original payment method. If a refund cannot be processed to the original method, we will contact you to arrange an alternative solution.

10. Order Cancellations

If you need to cancel an order, email support@homesome.shop as soon as possible with your order number.

If the order has already been processed or dispatched, it cannot be cancelled. Please follow the standard return process after delivery instead.

11. Policy Updates

We may update this Return & Refund Policy when our procedures or legal requirements change. The latest version will always be posted on this page with the revision date.